Services

Startide Services Overview

ODM & OEM Design

We offer custom ODM design services that cater to your specific needs, ensuring high-quality products tailored to your brand. Our team works closely with you to bring your ideas to life, from concept to production, ensuring that the final product aligns perfectly with your requirements.

Mass Production Management

Startide manages the entire production process, from raw material procurement to assembly, packaging, and shipment. With strict production schedules and monitoring, we ensure timely delivery and consistent product quality for each order.

Product Prototyping & Rapid Sampling

Startide provides fast and accurate prototyping, allowing clients to evaluate design, functionality, and safety before mass production. With access to our certified factories, we can deliver functional samples within days, reducing development time and mitigating market entry risks.

Quality Control & Compliance

We implement a multi-stage quality control system (IQC → IPQC → FQC → OQC) and ensure products comply with EN71, ASTM, CE, CPSIA, and RoHS standards. Our goal is zero-defect delivery and complete client satisfaction.

Custom Packaging & Branding

We design retail-ready packaging and gift sets tailored to your brand. Services include structural packaging design, graphic design, multilingual manuals, stickers, and promotional materials. All packaging adheres to international regulations and ensures high visual appeal on shelves.

After-Sales Support & Technical Assistance

Our after-sales support ensures that you receive the highest level of service post-purchase. We provide dedicated customer service to resolve any issues and offer guidance on product usage. Whether it’s troubleshooting or additional product information, we’re here to assist you every step of the way.

Delivery Time

Sampling

5–10 days

Small batch production

15–20 days

Mass production

30–45 days (depends on order quantity)

Custom packaging

+5–10 days

Service Advantages

Customer FAQ

1. What is ODM Design, and how does it benefit my business?

Answer: ODM (Original Design Manufacturer) design refers to creating custom products based on your specifications. This service allows you to brand and sell unique products tailored to your business needs without having to worry about the manufacturing process. By leveraging our expertise in design and manufacturing, your business can offer exclusive products to your customers, enhancing brand identity and market appeal.

2. How long does the product development process take?

Answer: The development timeline typically depends on the complexity of the product. For most ODM projects, the timeline ranges from 4-6 weeks for design and prototyping. Once the design is confirmed, mass production takes approximately 2-4 weeks, depending on the order volume and packaging requirements.

3. Do you offer after-sales support?

Answer: Yes, we provide full after-sales support. Whether you have technical inquiries, need help with product setup, or face logistics challenges, our dedicated support team is ready to assist you. We aim to ensure that your experience with our products is seamless from start to finish.

4. What is the minimum order quantity (MOQ) for custom products?

Answer: Our minimum order quantity (MOQ) varies depending on the product type and customization requirements. Typically, the MOQ starts at 500 units for mass production. However, for prototypes or small orders, we can offer more flexible quantities. Please contact our sales team for specific details based on your project needs.

5. Can I request product samples before placing a bulk order?

Answer: Yes, we offer product samples before you place a bulk order. Samples are critical to ensure that the product meets your specifications and quality standards. You can request a prototype or sample for review, and once approved, we proceed with mass production.

6. What customization options do you offer for products?

Answer: We offer a wide range of customization options, including custom logos, packaging, colors, and product features. Our design team works with you to create a product that perfectly aligns with your brand’s identity and customer preferences.

7. How can I track my order once it’s shipped?

Answer: Once your order is shipped, we will provide a tracking number and a link to the carrier’s website. You can use this tracking number to monitor your shipment’s progress in real-time. Our logistics team will also keep you updated on the shipment’s status.

8. What types of payment do you accept?

Answer: We accept bank transfers. Our finance team will guide you through the payment process once you’ve confirmed the order details.

9. Do you offer international shipping?

Answer: Yes, we offer international shipping to North America, Europe, and other regions. We work with trusted logistics partners to ensure your products are delivered safely and on time. Shipping costs are calculated based on the destination and order volume.

10. Can you help with product compliance and certifications?

Answer: Yes, we assist with product compliance and certifications. Our products meet international standards and we can provide relevant certifications such as CE, RoHS, and FCC, depending on the product type and market requirements. Please consult with our team for specific certification needs.